Chapter 4: Scheduling Customers and Dispatching Work more Successfully

Chapter 4 of the Shop Floor Battleground Series:

Many shops go by the philosophy that a lot of cars in one day is good and a few cars in bad. Booking by car count does not yield a shop the profits they need. We need to book by our available time, by our labor inventory. We no longer are just writing down who is coming in with what car and for what service. We are now planning how to book our day so we sell all of our time and at the same time looking after our customer’s vehicles in the best way possible. Automotive shop keep trying to act like a doctor or a dentist office. We need to act differently if we are going to be successful. Come and learn that you are actually managing 5 schedules and not just one!

About the Trainer

Murray Voth is a 25 year veteran of the auto service industry has worked with hundreds of shops across the continent, leading them to the Key Performance Indicators that put record profits on their bottom lines. In addition he has provided systems and training that has freed them up from having to work in the business, to working on the business, and the flexibility to come and go as they need. Creating a business that runs by itself, which makes it easier to sell when it comes time to think about your succession planning. Murray’s specialty is leadership, human motivation and providing you with the skills to become an agent of change in your business. Welcome aboard; fasten your seat belts, and get ready for the ride of your life. It’s a one way ticket and you only get one shot at this!