Chapter 3: How to juggle providing service while selling time.
Chapter 3 of the Shop Floor Battleground Series:
There is a tendency on the part of our industry to focus on how many cars we can fit in to our shop in a day, or to focus on how many services or types of parts we can sell in a given week or month. Even if we focus on labour time, we still can’t seem to get paid for all the time we spend on our customer’s vehicles. This webinar will be a paradigm shift for you. You will learn that even though your primary goal is to serve your customer well, you need systems to ensure you are paid for every minute of your day. Imagine what an extra hour per technician per day at your labour rate would do for your bottom line.
About the Trainer
Murray Voth is a 25 year veteran of the auto service industry has worked with hundreds of shops across the continent, leading them to the Key Performance Indicators that put record profits on their bottom lines. In addition he has provided systems and training that has freed them up from having to work in the business, to working on the business, and the flexibility to come and go as they need. Creating a business that runs by itself, which makes it easier to sell when it comes time to think about your succession planning. Murray’s specialty is leadership, human motivation and providing you with the skills to become an agent of change in your business. Welcome aboard; fasten your seat belts, and get ready for the ride of your life. It’s a one way ticket and you only get one shot at this! Contact Murray Voth